Program Manager, Performance Improvement
New
O
Omada HealthDigital health
Location: Remote, USAFull-TimeManager
Salary129,720 - 162,150 USD per year
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Job Details
- Experience
- 7+ years of relevant experience in operational excellence, process improvement, or internal consulting
- Required Skills
- Project ManagementMicrosoft ExcelProblem Solving
Requirements
- Bring 7+ years of relevant experience in operational excellence, process improvement, or internal consulting.
- Have substantial hands-on Lean experience in complex service or healthcare operations.
- Have formal training or certification in Lean or Six Sigma and demonstrated success applying these methods.
- Have independently led cross-functional improvement initiatives from problem definition through implementation and sustained results.
- Be proficient in process observation, value-stream mapping, A3 or equivalent structured problem solving, and root-cause analysis.
- Be proficient in improvement-event facilitation, standard work, visual management, and leader standard work.
- Have strong project-management skills and operational measurement skills, including baseline development, cycle-time and variation analysis, run charts, and control-chart interpretation.
- Be able to evaluate efficiency gains alongside quality, service, and experience.
- Be proficient with process-mapping and collaborative facilitation tools such as Visio, Lucidchart, or Miro, and Excel or equivalent analytical tools.
- Be able to facilitate and coach frontline teams and senior leaders, navigate disagreement, and develop others to lead improvement.
- Build trust, influence without authority, and communicate clear recommendations across organizational levels.
- Bonus: Experience in digital health, member services, contact-center operations, health coaching, or other care-delivery environments.
- Bonus: Lean Six Sigma Black Belt or advanced Lean practitioner credential; PMP certification.
- Bonus: Experience facilitating improvement and coaching teams in a distributed or remote environment, or preparing workflows for AI or automation.
Responsibilities
- Lead cross-functional improvement initiatives from assessment through sustained results, managing scope, milestones, dependencies, and risks.
- Observe frontline work and facilitate process mapping, root-cause analysis, and improvement events.
- Help teams test workflow changes, reduce waste and variation, and embed improvements into standard work.
- Establish leader standard work, visual management, and performance-review routines.
- Assess workflow readiness for AI and automation and define human and technology responsibilities.
- Build Lean capability through applied improvement work, training, coaching, and co-facilitation.
- Share tools and practices through a Care Teams community of practice.
- Partner with operations and analytics teams to quantify impact on engagement, member experience, capacity, and cost to serve.
- Reflect capacity gains in staffing models and communicate results to stakeholders.
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