Lead Product Manager, Consumer Experience

New

LawnStarterHome services marketplace

Fully remote (US)Full-TimeLead

SalaryBase salary: $180,000 to $210,000

Apply NowOpens the employer's application page

Job Details

Experience: 6+ years of product management experience on consumer-facing products, including at least one B2C product at scale.
Required Skills: Product Analytics

Have 6+ years of product management experience on consumer-facing products.
Have launched at least one B2C product at scale.
Have launched AI-powered consumer products and observed real people using them.
Have experience delivering personalized experiences.
Use product analytics, funnel analysis, and retention cohorts to diagnose product performance.
Set priorities and work closely with design.
Think through the effects of product changes across customers, Pros, pricing, and operations.
Hold a bachelor's degree in business, analytics, engineering, design, or a related field, or have equivalent practical experience.
Be comfortable working with a lean engineering team, a partly legacy stack, and seasonal tests that can take months to read.
Be prepared to write evaluations, read transcripts, and prototype with LLMs.

Own the consumer experience from the first booking through the lifetime of the customer relationship.
Set the vision and roadmap for the consumer product area.
Improve onboarding, search and discovery, property details, scheduling, reviews, and tips.
Address cancellations and win-back experiences to reduce customer friction and support retention.
Build cross-sell and personalization experiences tailored to each customer and household.
Decide where agentic and AI-based features improve the consumer experience, and ship them responsibly.
Work with engineers, designers, data and applied science partners, marketing, and operations to ship the roadmap.
Partner with the PM responsible for the Pro experience so customer-side changes work across the marketplace.

View Full Description & ApplyYou'll be redirected to the employer's site