Lead Product Manager, New Customer Experience
New
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JobgetherHome services
Fully remote within the United States.Full-TimeLead
SalaryBase salary: $170,000–$210,000.
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Job Details
- Experience
- At least 6 years of product management experience building consumer-facing products, with a strong focus on customer experience.
- Required Skills
- Product ManagementProduct Analytics
Requirements
- Bachelor's degree in Business, Analytics, Engineering, Design, or a related field.
- At least 6 years of product management experience building consumer-facing products, with a strong focus on customer experience.
- Demonstrated ability to challenge established product experiences, develop an alternative vision, and ship products.
- Experience building and launching AI-powered or agentic consumer experiences.
- Practical experience prototyping customer journeys with LLMs and AI agents and evaluating automation opportunities.
- Ability to analyze customer conversations and transcripts to identify friction, unmet needs, and confusion.
- Strong product analytics and funnel analysis skills, including independently identifying conversion drop-offs.
- Ability to prioritize opportunities, make evidence-based decisions, and explain trade-offs.
- Experience partnering closely with designers from early concepts and sketches through delivery.
- Ability to influence cross-functional stakeholders and align teams with differing priorities and ownership.
- Understanding of how customer-facing changes affect service provider supply, pricing, and operations.
- Willingness to work hands-on in a lean environment across prototyping, customer research, data analysis, and execution.
- Preferred: marketplace product experience and familiarity with personalization.
- Comfort working with a lean engineering team, partly legacy technology systems, and business dependencies requiring influence rather than direct ownership.
- Individual contributor position with Lead-level scope and no direct reports.
Responsibilities
- Define the vision, product strategy, and roadmap for redesigning the first service experience.
- Rethink the journey from initial discovery through signup and first booking using customer needs and evidence.
- Own the homepage and marketing website experience, including customer first impressions and engagement decisions.
- Lead signup and booking across three consumer brands.
- Redesign quotes, service selection, scheduling, and payment experiences, including Apple Pay and Google Pay.
- Explore and build AI-native, agentic signup experiences, deciding which tasks AI can handle and where customers retain control.
- Prototype concepts with LLMs and AI agents, test them with customers, and analyze transcripts and feedback for friction.
- Own funnel data and product analytics to identify conversion barriers, drop-offs, and improvement opportunities.
- Plan and execute a rollout that validates the redesigned experience with customers before replacing the existing journey.
- Collaborate with engineering, design, operations, marketing, data, and product leaders to deliver experiences and align priorities.
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