Junior Product Manager, Patient Experience

New

Bask HealthDigital health

United StatesFull-TimeJunior

Salary not disclosed

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Job Details

Have hands-on experience contributing to software products through coursework, internships, personal projects, or professional work.
Have a foundational understanding of software development, web applications, and how software products are built.
Have hands-on coding experience with JavaScript, TypeScript, Python, or another programming language.
Be able to read code, understand basic technical concepts, and communicate with engineers.
Apply analytical thinking and problem-solving skills.
Be able to understand user needs and translate problems into clear, actionable requirements.
Have strong organizational skills and attention to detail.
Be able to gather feedback, research problems, and use basic data analysis to support decisions.
Collaborate with engineers, designers, and cross-functional teams.
Show interest in building intuitive, accessible, and reliable patient-facing software.
Nice to have: experience in product management, software engineering, or a related technical role.
Nice to have: experience with patient portals, healthcare applications, consumer-facing software, or digital health.
Nice to have: familiarity with React, Next.js, user stories, acceptance criteria, user research, usability testing, or product analytics.

Support product development across the patient portal, messaging, treatment status, refills, and renewals.
Help define priorities and execute the roadmap for patient-facing experiences.
Gather feedback from patients, customer-facing teams, and clinical operations to understand user needs.
Translate user feedback and business needs into product requirements, user stories, and acceptance criteria.
Work with engineers and designers to understand technical constraints and evaluate potential solutions.
Investigate patient-facing issues, reproduce bugs, and document findings for engineering teams.
Support product discovery, user research, usability testing, and feature prioritization.
Collaborate with clinical and pharmacy teams on care and fulfillment workflows.
Monitor metrics such as portal adoption, feature usage, workflow completion, and patient satisfaction.
Support quality assurance, feature testing, product launches, documentation, and iteration.

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