Customer Success Manager
New
3
3EB2B software
Remote, UKFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- Fluent in French or German.
- Experience
- 3+ years of experience in Customer Success, Account Management, client services, software training, or a related customer-facing role in a SaaS, technology, information services, or a similar environment.
- Required Skills
- Microsoft ExcelCustomer SuccessAccount Management
Requirements
- Have 3+ years of experience in Customer Success, Account Management, client services, software training, or a related customer-facing role in a SaaS, technology, information services, or similar environment.
- Build relationships with customer stakeholders and engage confidently and empathetically.
- Have experience helping customers learn software, adopt new capabilities, and achieve outcomes.
- Communicate and present clearly, including explaining complex information in a practical way.
- Organize customer meetings, manage competing priorities, and follow through on commitments.
- Navigate challenging conversations, set realistic expectations, and collaborate with internal partners.
- Show curiosity and adaptability when learning multiple products and finding solutions.
- Have working knowledge of Microsoft 365 applications, including Excel, Outlook, Word, and PowerPoint.
- Travel 10–20% of the time to customer locations or 3E events as needed.
- Fluency in French or German is an additional qualification.
Responsibilities
- Build trusted partnerships with customer stakeholders and understand their business priorities.
- Guide customers through product capabilities, deliver training, and support adoption of new features and workflows.
- Create and execute customer success plans, conduct proactive outreach, and identify opportunities to increase product usage and engagement.
- Partner with two Account Managers to strengthen customer relationships, identify opportunities to expand value, and contribute to renewal success.
- Monitor engagement, product usage, and customer feedback to identify risks and coordinate solutions.
- Coordinate customer needs and resources with Customer Success, Onboarding, Support, and Product teams.
- Share customer insights, feedback, and emerging needs with internal teams.
- Build knowledge of 3E's product portfolio, including Protect and Insight.
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