Senior Manager, Clinical Operations - Operational Excellence
New
J
JobgetherClinical operations
Based in the United StatesFull-TimeManager
SalaryAnnual salary range of $120,000–$165,000 USD. Eligibility for a performance-based bonus.
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Job Details
- Experience
- 4–6+ years of professional experience in operations, management consulting, program management, analytics, implementation, or a related field.
- Required Skills
- SQLArtificial IntelligenceBusiness IntelligenceProcess improvement
Requirements
- Have 4–6+ years of professional experience in operations, management consulting, program management, analytics, implementation, or a related field.
- Write SQL independently and use dashboards, spreadsheets, and business intelligence tools to investigate operational performance.
- Translate request-level and workflow data into actionable insights about demand, capacity, service levels, resource allocation, and business impact.
- Apply workflow design and process improvement skills, including process mapping, bottleneck identification, ownership definition, and reducing unnecessary handoffs.
- Have hands-on experience with automation, AI, or no-code and low-code tools for frontline operations.
- Prototype operational solutions and translate business needs into requirements for Product, Data, and Engineering teams.
- Design scalable operating models that distribute work across leaders, coordinators, clinicians, and self-service channels.
- Develop standard operating procedures, playbooks, service levels, escalation frameworks, and decision rules.
- Balance immediate operational needs with longer-term scalable solutions through problem-solving and prioritization.
- Take ownership of implementation and measurable results in a hands-on builder-operator capacity.
- Preferred: Experience in healthcare, behavioral health, or another regulated industry.
- Preferred: Experience in a fast-paced, high-growth organization that has demonstrated operational scale.
- Preferred: Practical experience with business intelligence platforms, workflow automation tools, or AI agents used in frontline operations.
Responsibilities
- Map, design, and manage end-to-end Clinical Operations workflows, including processes, ownership, decision points, and responsibilities.
- Establish and maintain standard operating procedures, service-level agreements, and escalation paths.
- Build reporting with SQL, dashboards, spreadsheets, and business intelligence tools to measure demand, workflow performance, resource allocation, turnaround times, and outcomes.
- Analyze request-level data and use insights to prioritize improvements, allocate resources, and guide decisions.
- Identify repetitive tasks and build or deploy automation solutions and frontline AI agents.
- Prototype solutions using automation, AI, and no-code or low-code tools, and define requirements for Product, Data, or Engineering investment.
- Develop onboarding, learning forums, communications, and self-service resources such as online guidance and FAQs for clinicians.
- Develop playbooks, toolkits, job aids, and decision rules for clinical operations teams and coordinators.
- Manage and develop support staff handling clinician questions and escalations.
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