- Define and roll out an SRE practice including SLOs, SLIs, and error budgets for a six-team engineering organization.
- Build and improve observability systems including metrics, logging, distributed tracing, dashboards, and alerting.
- Drive down outage frequency by identifying systemic reliability risks and partnering with teams on remediation.
- Reduce toil through automation, infrastructure-as-code, and self-service tooling.
- Own the health and usability of observability tooling and provide documentation and training.
- Conduct production readiness reviews for new services and collaborate with leadership on capacity planning.
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