- Manage day-to-day scheduling, rescheduling, and PTO tracking for providers.
- Serve as central air traffic control for provider call-outs to ensure schedule coverage.
- Act as the first line of defense for non-clinical patient complaints and log tracking data.
- Route non-clinical crises to appropriate leaders.
- Coordinate meetings, manage IT requests, and update internal FAQs for leadership.
- Compile operational reports and data to assist leadership in decision-making.
- Collaborate with teammates to establish shift and specialty coverage as volume grows.