Senior Manager, Clinical Operations - New Verticals
New
T
TalkiatryBehavioral healthcare
This role is available in a remote or hybrid capacity for candidates based in the New York City metropolitan areaFull-TimeManager
Salary$120K - $165K; $120K – $165K • Offers Bonus
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Job Details
- Experience
- 4-6+ years in consulting, operations, program management, or implementation.
- Required Skills
- SQL
Requirements
- Have 4-6+ years of experience in consulting, operations, program management, or implementation.
- Map patient and team journeys, define ownership and decision points, and reduce unnecessary handoffs.
- Design workflows that remain clear as volume and complexity increase.
- Write standard operating procedures and job aids for teams' daily work.
- Explain complex processes simply, support adoption, and update operating models based on real cases.
- Use metrics, dashboards, and spreadsheets to define success measures and monitor leading and lagging indicators.
- Use program results to determine whether initiatives should stop, change, or scale.
- Work effectively with clinical leaders, operations teams, technical partners, and external organizations.
- Preferred: Moderate SQL experience.
- Preferred: Experience in healthcare, behavioral health, or another regulated, high-growth environment.
- Preferred: Experience in a fast-paced, high-growth company that has demonstrated scale.
Responsibilities
- Build clinical programs from concept through launch, establish workflows and operating rhythms, and refine programs based on early results.
- Turn effective pilots into repeatable operating models that support broader adoption.
- Design end-to-end workflows with Clinical and Operations, and document standard operating procedures and job aids.
- Define EMR workflows and create dashboards that show program performance, service levels, volume, and risks.
- Use lightweight tools, automation, and AI to streamline early operations where helpful.
- Work with internal teams and external partners to define pilot scope, patient journeys, responsibilities, handoffs, success measures, and launch plans.
- Monitor patient and operational outcomes and recommend whether partnership pilots should stop, change, or scale.
- Partner with Data, Product, Engineering, Clinical, and Operations to strengthen systems as programs mature.
- Support the Senior Director in improving Care Management operations, including case-complexity assessment, work routing, service levels, capacity, and impact measurement.
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