Senior Program Manager, Revenue Operations
New
A
AlphaSenseAI market intelligence
Remote - United StatesFull-TimeManager
Salary$100,000 — $140,000 USD
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Job Details
- Experience
- 6+ years of experience in a revenue or customer-facing operations organization
- Required Skills
- SalesforceCustomer Success
Requirements
- Have 6+ years of experience in a revenue or customer-facing operations organization, such as Customer Success, Account Management, Support, or Sales.
- Have experience owning delivery of strategic initiatives.
- Have experience introducing technology, workflows, and processes in a post-sales or Customer Success organization.
- Have experience with renewals, onboarding, adoption, or customer health programs.
- Have experience building business cases and gathering requirements across departments.
- Be skilled at setting business-case targets and KPIs and measuring adoption and delivered value.
- Have experience delivering change in Salesforce and tools integrated with it, working with admins and developers.
- Have hands-on experience with Gainsight and Gong, including Gong for forecasting.
- Be skilled at setting timelines, aligning resources, and managing executive stakeholders through decisions.
- Be comfortable leveraging AI tools to streamline workflows and program delivery.
- Have clear written and verbal communication, strong organization, and attention to detail.
Responsibilities
- Own delivery of cross-functional Customer Success programs from approved request through handoff to BAU.
- Run delivery activities including requirements gathering, timelines, UAT, quality, training, and launch.
- Gather business needs from Customer Success, Support, Product, Finance, Legal, and Sales stakeholders and translate them into specific deliverables.
- Evaluate processes and systems, identify improvement opportunities, and drive scalable solutions with functional and technical owners.
- Design and launch Customer Success processes, playbooks, and SOPs, and transition ongoing ownership to RevOps.
- Partner with Enablement on rollout, training, and adoption.
- Coordinate timelines and resourcing with RevTech, Salesforce admins, and developers, and raise conflicts and delays.
- Lead stakeholder communication and resolve disagreements on program outcomes.
- Drive Customer Success milestones, readiness, and operational handoff for enterprise transformations.
- Establish success measures and track adoption and business outcomes.
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