Senior Customer Account Manager
New
J
JobgetherCustomer technology
Based in the United StatesFull-TimeSenior
SalaryOn-target earnings (OTE) ranging from $85,000 to $95,000 annually
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Job Details
- Experience
- At least 1 year of experience in customer-facing roles, account management, sales, or a similar position involving regular interaction with customers and internal stakeholders.
- Required Skills
- SalesforceMicrosoft ExcelPowerPointAccount ManagementCRM
Requirements
- Have at least 1 year of experience in customer-facing roles, account management, sales, or a similar position involving regular interaction with customers and internal stakeholders.
- Demonstrate relationship-building and customer service skills to establish trust and maintain long-term client partnerships.
- Proactively manage customer retention and account development with minimal supervision.
- Identify upselling, cross-selling, and account expansion opportunities through customer conversations.
- Communicate and present solutions clearly, connecting product capabilities to business requirements.
- Collaborate effectively across departments and stakeholder groups.
- Manage multiple accounts, administrative tasks, and competing priorities with strong organization and attention to detail.
- Work independently, take initiative, and maintain accountability for customer relationships and business outcomes.
- Adapt to changing priorities and customer needs in a fast-paced environment.
- Use Microsoft Office applications, particularly Word, Excel, and PowerPoint.
- Have experience using Salesforce.com or another Customer Relationship Management (CRM) platform.
- Be willing to learn and use emerging technologies, including AI-powered tools.
Responsibilities
- Build and maintain trusted relationships with existing customers throughout the account lifecycle.
- Identify retention risks and implement strategies to strengthen engagement and minimize churn.
- Find opportunities to expand accounts, introduce additional solutions, and generate business within the customer portfolio.
- Create and execute territory and account plans focused on retention, revenue growth, and long-term relationships.
- Coordinate contract renewals with business users, procurement teams, and other stakeholders.
- Engage with clients to understand business objectives and explain how products and services address their needs.
- Maintain customer information, sales activities, account details, and pipeline data in Salesforce and other sales systems.
- Collaborate with internal departments to coordinate customer initiatives, resolve issues, and support account management.
- Balance customer-facing work, administrative activities, and commercial opportunities across multiple priorities.
- Use new technologies and AI-powered tools to improve productivity and account management processes.
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