Senior Manager, Customer Marketing
New
J
JobgetherAI infrastructure
Fully remote work arrangement within the United States.Full-TimeManager
Salary200,000 - 230,000 USD per year
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Job Details
- Experience
- At least 7 years of experience in B2B marketing, including 4 or more years leading customer marketing, customer advocacy, or reference programs.
- Required Skills
- SalesforceHubSpot
Requirements
- At least 7 years of experience in B2B marketing.
- At least 4 years leading customer marketing, customer advocacy, or reference programs at a SaaS, cloud, data, or developer-tools company.
- Experience building a customer advocacy program from the ground up and creating participation opportunities customers value.
- Experience managing advocacy and reference programs for large global enterprise customers with complex sales cycles, multiple stakeholders, security reviews, and procurement processes.
- Ability to recruit and maintain long-term relationships with senior executives, including CIOs and CTOs.
- Experience securing customer story approvals within large organizations and navigating legal, public relations, and brand review processes.
- Ability to interview engineers and machine learning practitioners about technical topics and translate details into accurate, accessible content.
- Track record of producing customer proof that contributes to enterprise deal acquisition and expansion, supported by measurable business results.
- Experience partnering cross-functionally with Sales, Product Marketing, and Customer Success.
- Strong writing, editing, storytelling, and communication skills, with judgment in selecting content formats.
- Ability to work independently, establish priorities, and adapt programs in a fast-paced business environment.
- Preferred: experience in AI, machine learning infrastructure, data platforms, or cloud infrastructure.
Responsibilities
- Build and lead a customer advocacy program for technical practitioners, engineers, machine learning leaders, and executives.
- Develop a structured customer reference program supporting complex enterprise sales opportunities.
- Match customer references to prospects by industry, company size, use case, and technical requirements.
- Recruit and maintain relationships with executive advocates, including CIOs, CTOs, and heads of AI and engineering.
- Develop customer stories, case studies, and a library of customer proof for marketing, sales, product launches, and analyst briefings.
- Create joint announcements, co-branded content, webinars, and customer recognition opportunities.
- Partner with Sales and Customer Success to bring customer proof into expansion opportunities.
- Organize customer roundtables, user groups, customer-led sessions, events, and executive dinners.
- Measure program effectiveness and refine priorities based on customer participation and commercial impact.
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