Human Interest

Human Interest offers retirement plans for employees.

501-1000 employees

Founded 2015

$161M private equity

Wealth Management

Private Company

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Wealth Management Retirement Finance InsurTech Employee Benefits Insurance+1 more

Remote Work Available

This company offers remote work opportunities.

Open Positions1

Location: United States, RemoteFull-TimeRetirement benefitsPosted

Manager, Customer Retention (People Manager)

Oversee team hiring, onboarding, management playbooks, training materials, and talk tracks.
Own team performance against retention targets and report results and forecasts to leadership monthly.
Review and approve concessions within delegated authority, escalate requests above it, and manage overall concession use.
Run the daily retention case queue by assigning cases, balancing workloads, monitoring caseloads, and enforcing case-ownership and outreach practices.
Ensure documentation and resolution coding support accurate save and loss reporting.
Partner with Relationship Management, Customer Success Operations, Product, Sales and Onboarding, and Finance to route churn causes and improvement feedback.
Validate monthly commission calculations, submit payouts on schedule, and contribute to future incentive-plan design.
Identify opportunities for automation or AI-assisted outreach, run pilots, and scale effective approaches.
Personally handle sensitive retention conversations when needed and demonstrate expected team standards.

People ManagementSalesforceTableau+1 more

About Human Interest

Human Interest pioneers making retirement benefits accessible and affordable for small and medium-sized businesses. We empower over 40,000 businesses across America to offer 401(k) and 403(b) plans to their employees. Our end-to-end technology solves complex administrative and compliance problems, simplifying financial security for thousands. From 2015 founders Paul Sawaya and Roger Lee, we have secured over $800 million in funding.

How We Work

We foster a culture of fundamental optimism and customer obsession. Our operating principles guide every decision and interaction, from long-term strategic planning to daily tasks. Autonomous and accountable teams drive our progress, taking ownership of their work. We constantly raise the bar for talent and performance, encouraging continuous improvement. You will find a remote-friendly environment with a focus on trust and collaboration.

Engineering at Human Interest

Our engineering team crafts the technology that transforms complex financial processes into simple, intuitive experiences. We tackle challenges in money movement, ensuring flawless, lightning-fast transactions. Our platform uses cloud-based service-oriented architectures, integrating with over 500 payroll providers via APIs. Engineers build robust solutions for digital onboarding, automated compliance, and real-time data tracking.

Why Join Us

You will architect solutions that bring financial security to thousands of small businesses.
Solve complex problems with an end-to-end platform in a high-growth fintech environment.
Join a team that values customer obsession, long-term thinking, and accountability.
Benefit from continuous learning and an escalating bar for talent and performance.
Work in a remote-friendly culture that has received "Great Place To Work" certification.

Benefits & Perks

401(k) plan with dollar-for-dollar employer match up to 4% (immediately vested) and $0 plan fees.
Top-tier health, dental, and vision insurance.
Competitive time off and parental leave.
Unlimited access to Addition Wealth for financial wellness and equity understanding.
Enhanced mental health support through Lyra.
Fertility healthcare and family-forming benefits via Carrot.
Candidly student loan resource for planning and repayment.
Monthly work-from-home stipend; quarterly lifestyle stipend.

Tech Stack

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