Senior Customer Account Manager
New
A
AcquiaDigital experience software
Remote-United-StatesFull-TimeManager
SalaryOn-Target Earnings (OTE) ranging from $85,000 to $95,000. This role is also eligible for variable compensation.
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Job Details
- Experience
- 1+ year experience interacting with customers and internal stakeholders
- Required Skills
- SalesforceMicrosoft ExcelMS OfficePowerPointCRM
Requirements
- Have 1+ year of experience interacting with customers and internal stakeholders.
- Demonstrate leadership, teamwork, communication, and cross-group collaboration skills.
- Proactively drive account retention with minimal management oversight.
- Explain and present solutions in the context of business requirements.
- Identify expansion opportunities when speaking with customers.
- Manage details and multiple or conflicting priorities.
- Perform in a fast-paced environment.
- Have knowledge of MS Office, including Word, Excel, and PowerPoint.
- Have experience with Salesforce.com and other CRM tools.
Responsibilities
- Maintain account retention while providing customer service and developing client relationships.
- Identify and close new opportunities within the existing customer base.
- Create and execute territory plans to drive customer retention and upsell opportunities.
- Coordinate with business users and procurement to ensure timely renewals.
- Update and maintain the sales database.
- Build trusted relationships with customers.
- Manage multiple systems and administrative tasks.
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