Program Manager, Digital Customer Success
New
V
VantaSaaS security
Remote U.S.Full-TimeManager
Salary$127K - $149K; $127K – $149K • Offers Equity • This role is also eligible for medical benefits, 401(k) plan, and other company perk programs.; Cash Range $127K – $149K • Offers Equity • This role is also eligible for medical benefits, 401(k) plan, and other company perk programs.
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Job Details
- Experience
- 5+ years of experience in customer-facing, lifecycle marketing, customer success, or program management roles
- Required Skills
- SalesforceSnowflakeCustomer Success
Requirements
- Have 5+ years of experience in customer-facing, lifecycle marketing, customer success, or program management roles.
- Bring experience designing, launching, and optimizing scalable onboarding, product activation, and customer engagement programs.
- Understand the customer journey, product adoption, and retention levers.
- Have experience using behavioral triggers and customer data for targeted, personalized engagement.
- Be able to analyze product usage and engagement data, measure program effectiveness, and optimize programs.
- Bring structured project management skills for defining goals, scope, milestones, and success metrics and driving cross-functional initiatives independently.
- Have communication, stakeholder management, and customer-facing content development skills.
- Be proficient with AI tools such as Claude or ChatGPT.
- Have experience with Salesforce, Snowflake, Customer.io, customer success platforms, or similar systems.
- Exposure to customer education, community engagement, or content strategy is listed.
Responsibilities
- Own digital customer success programs end to end, including cohort onboarding and one-to-many activation programs.
- Design, build, and optimize email communications across onboarding, activation, and adoption stages.
- Partner with Customer Success, Product, Education, Marketing, and Community to tailor programs to customer segments, milestones, and risk signals.
- Measure program performance against onboarding, activation, engagement, and time-to-value goals, and improve outcomes.
- Own digital program execution for product launches and strategic adoption initiatives.
- Build activation experiences across email, in-app messaging, educational resources, community programming, and live learning.
- Use customer and product data to identify proactive interventions and opportunities for deeper adoption.
- Define program success metrics and partner with Data on reporting tied to activation, adoption, and retention.
- Use AI tools such as Claude and ChatGPT to streamline workflows, develop content, and analyze insights.
- Build partner awareness, buy-in, and enablement to support adoption of new programs.
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