Implementation Manager
New
B
BartiEye care software
Work remotely from anywhere in the U.S.Full-TimeManager
Salary$60K - $90K; $60K – $90K • Offers Equity • Offers Commission
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Job Details
- Experience
- 3+ years in a customer-facing, technical role; 1-2 years of experience in a SaaS environment (preferred).
- Required Skills
- Project ManagementSalesforceJiraCustomer SuccessHubSpotAsana
Requirements
- Have 3+ years of experience in a customer-facing, technical role such as Customer Success, Implementation, Professional Services, Technical Account Management, or Project Management.
- Have strong verbal and written communication skills, including the ability to simplify complex topics.
- Demonstrate organizational and project-management skills and the ability to manage multiple projects simultaneously.
- Have experience with CRM or project-management tools such as Salesforce, Asana, Jira, or HubSpot.
- Prior optician, office manager, or technician experience in an eye-care setting is preferred.
- 1-2 years of SaaS experience is preferred.
- Startup or fast-paced environment experience is preferred.
- Experience handling difficult customer situations or implementation escalations is preferred.
- Be willing to travel for in-person support for events, customers, and partners as needed.
Responsibilities
- Lead structured onboarding for new customers and serve as their primary point of contact.
- Set expectations, define success plans, and manage concurrent implementation projects through on-time completion.
- Configure the platform and guide customers through technical setup and data migration.
- Conduct training sessions remotely and occasionally in person to support self-service and product adoption.
- Identify opportunities to improve onboarding processes and operational efficiency.
- Anticipate customer needs, mitigate project risks, and advocate internally for the post-sale customer experience.
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