Implementations Manager
New
R
Raptor TechnologiesSchool safety software
Remote - USFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 4+ years of experience managing project consulting teams within a cross-functional matrix environment; 4+ years managing customer-facing project delivery.
- Required Skills
- SalesforceMicrosoft Excel
Requirements
- Have 4+ years of experience managing project consulting teams within a cross-functional matrix environment.
- Have 4+ years of experience managing customer-facing project delivery.
- Bring high-volume project delivery experience.
- Have a strong background in software implementation.
- Have Salesforce experience.
- Have advanced Microsoft Excel skills.
- Hold a bachelor’s degree or higher, or have equivalent experience.
- A minor or advanced degree in business or STEM is listed as an alternative qualification.
Responsibilities
- Lead the effective implementation of customer-facing projects.
- Lead a team of multi-functional consultants.
- Translate organizational goals into team and individual goals.
- Establish team roles, work coverage, responsibilities, processes, and procedures.
- Set performance standards and KPIs, and determine appropriate outcomes based on those standards.
- Provide feedback, coaching, training, and recognition to team members.
- Conduct quarterly and annual performance reviews and compensation, promotional, and disciplinary conversations.
- Manage employee relations and conflict resolution, involving HR as needed.
- Make hiring and other employment decisions in partnership with HR.
- Lead departmental initiatives to enhance the customer journey.
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