Enterprise Implementation Manager
New
W
WhippyCustomer success
Remote role open to candidates based anywhere in Latin America or the US., Work Eastern hours; workday starts at 8am ET.Full-TimeManager
SalaryCompetitive compensation based on experience, including monthly performance bonuses and more.
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Job Details
- Languages
- Fluent written and spoken English
- Experience
- 5+ years in implementation, onboarding, or professional services at a technical SaaS product
- Required Skills
- Customer Success
Requirements
- Have 5+ years of experience in implementation, onboarding, or professional services at a technical SaaS product.
- Have led complex rollouts for large, multi-location customers.
- Be fluent in written and spoken English.
- Be able to work Eastern hours; the workday starts at 8am ET.
- Communicate clearly in writing and on calls, set expectations, and proactively keep customers and teammates informed.
- Be comfortable learning technical products and building solutions without needing to code.
- Be strategic and commercially minded, with comfort owning retention and upgrade conversations.
- Work independently, stay organized, and manage an account book proactively.
- Staffing industry experience or experience with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn is a bonus.
Responsibilities
- Lead end-to-end onboarding and implementation, including kickoff, ATS integration, configuration, training, and launch.
- Help customers achieve an initial measurable outcome, then build additional workflows, AI agents, and automations.
- Serve as the single point of contact and trusted advisor after launch through renewal and expansion.
- Manage multi-stakeholder relationships with executives, recruiters, and operations teams at large customers.
- Own gross and net revenue retention and connect product usage to customer business outcomes.
- Identify expansion signals and hand qualified leads to sales.
- Create case studies, references, and testimonials from customer wins.
- Share customer feedback with product, sales, and engineering teams.
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