Senior Customer Success Manager
New
J
JobgetherCybersecurity SaaS
Ability to work remotely within the United States.Full-TimeSenior
Salary$500 home office stipend
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Job Details
- Experience
- 5+ years of experience in a Customer Success Management role.
- Required Skills
- CybersecurityCross-functional Team LeadershipStakeholder managementSaaS
Requirements
- 5+ years of experience in a Customer Success Management role.
- Experience in cybersecurity and/or SaaS environments is an advantage.
- Strong business acumen and ability to connect customer objectives with measurable business outcomes and product value.
- Strategic problem-solving skills, including simplifying complex challenges into action plans and driving execution.
- Ability to engage, influence, and communicate effectively with senior stakeholders using data, insights, and business-focused recommendations.
- Ability to establish credibility and trust in complex enterprise environments.
- Cross-functional leadership skills to drive alignment and accountability across internal teams and customer organizations.
- Organizational and prioritization skills to manage multiple accounts and competing demands.
- Data-driven approach to assessing customer health, recognizing trends and opportunities, and translating insights into action.
- Ability to build and improve processes in a scaling organization.
- Ability to work remotely within the United States.
Responsibilities
- Own assigned enterprise customer relationships after the sales process.
- Build long-term relationships with senior stakeholders and align solutions with their business objectives.
- Lead account success and help customers achieve desired outcomes and platform value.
- Translate customer challenges into success plans and coordinate internal teams to deliver results.
- Advise customers on product features, best practices, and new capabilities to drive adoption and value realization.
- Monitor customer health, identify risks and growth opportunities, and implement success strategies.
- Coordinate teams to resolve critical customer escalations.
- Lead structured business reviews that demonstrate value, quantify results, and support renewals.
- Identify account expansion opportunities with Sales and drive revenue retention.
- Share customer insights with Product and other internal teams to inform product and operational improvements.
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