Manager of Customer Success

New

JobgetherSaaS customer success

Based in the United StatesFull-TimeManager

Salary not disclosed

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Job Details

Experience: At least 5 years of experience in customer success, account management, or a related field, including 3 or more years in a leadership role.
Required Skills: Customer SuccessSaaSAccount Management

Bring at least 5 years of experience in customer success, account management, or a related field.
Have 3 or more years of experience in a leadership role.
Hold a bachelor's degree in Business, Marketing, or a related discipline; an MBA or equivalent experience is a plus.
Demonstrate strategic planning and execution skills, including developing and delivering customer success initiatives.
Have experience leading teams and building and developing high-performing teams.
Use data to guide decisions and improve performance.
Have a track record of driving revenue growth, customer satisfaction, feature adoption, and retention.
Understand SaaS products and explain technical concepts clearly to non-technical audiences.
Build trusted relationships with customers and internal stakeholders.

Develop and implement customer success strategies aligned with business objectives.
Lead, mentor, and develop Technical Account Managers and Customer Success Operations Managers.
Build and maintain relationships with key customers, advising them on achieving business goals.
Establish, monitor, and analyze KPIs to measure customer success and drive improvement.
Collaborate with Sales, Product, Marketing, and Support to coordinate the customer experience.
Analyze customer feedback to identify product and service improvement opportunities.
Identify risks to customer satisfaction and retention and develop proactive responses.
Report customer success performance, strategic initiatives, and business outcomes to senior leadership.

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