Customer Success Manager | Manufacturing, ERP
New
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JobgetherERP software
Based in the United StatesFull-TimeManager
SalaryAnnual salary ranging from $125,000 to $140,000 USD, plus bonus opportunities.
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Job Details
- Languages
- English and the relevant local language
- Required Skills
- Customer SuccessCross-functional collaboration
Requirements
- Bachelor's or master's degree in a relevant field, or equivalent professional experience.
- Experience managing customer-facing delivery projects, preferably in enterprise software.
- Previous experience with IFS products and solutions is preferred.
- Knowledge of manufacturing and other industry operations, trends, operational KPIs, and business value drivers.
- Familiarity with ERP solutions and enterprise application environments.
- Understanding of delivery methodologies, implementation processes, and professional services.
- Experience managing delivery risks across internal and partner-led projects.
- Knowledge of Business Value Assessment tools and methodologies, and experience defining value metrics.
- Understanding of subscription services and experience supporting license and service renewals.
- Experience engaging executive stakeholders and leading steering committee meetings.
- Experience supporting customer advocacy, feedback collection, and customer references.
- Ability to identify and communicate upselling opportunities with Sales.
- Strong cross-functional collaboration across Support, R&D, Sales, and Global Delivery.
- Excellent verbal and written communication skills in English and the relevant local language.
Responsibilities
- Lead customer success initiatives across internal departments, customers, and implementation partners.
- Drive adoption and productive use of enterprise software products and services.
- Build relationships with senior customer stakeholders, executives, and strategic partners.
- Translate customer objectives into measurable success plans aligned with business priorities.
- Oversee program delivery and identify, communicate, and address delivery risks.
- Monitor customer satisfaction, loyalty, product adoption, and value realization.
- Lead executive steering committee meetings and provide progress updates to senior leadership.
- Develop value metrics and use Business Value Assessment tools to measure program outcomes.
- Support subscription and license renewals and collaborate with Sales on upselling opportunities.
- Work with Support, R&D, Global Delivery, and other departments to resolve challenges and facilitate escalations.
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