Account Expert
New
O
OmnisendE-commerce marketing
Fully remote if you’re based elsewhere. Possibility to work from anywhere in the world.Full-TimeJunior
SalaryGross salary starting from 3000 EUR/month based on experience + commission depending on individual results
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Job Details
- Languages
- Fluency in English
- Experience
- 1-2 years of account management-related experience
- Required Skills
- HubSpotSlackAccount ManagementClient relationship management
Requirements
- Have 1-2 years of account management-related experience.
- Understand key digital marketing metrics, including opens, clicks, and conversions, and what drives their trends.
- Demonstrate creative problem-solving for customers.
- Be comfortable discussing business and sales topics with clients during renewal or cancellation conversations.
- Communicate effectively via chat, phone, video conference, and email.
- Have strong time management and planning skills.
- Be comfortable working in the office or remotely.
- Understand some or all of Slack, Zoom, Intercom, Mixpanel, HubSpot, G-Suite, and Omnisend or other e-commerce and marketing platforms.
- Be fluent in English.
Responsibilities
- Develop strategies with merchants to increase revenue through digital marketing for managed accounts.
- Onboard clients, including assisting with contact migration, warmup processes, and initial campaigns and automations across channels.
- Provide strategic advice and guidance on a regular cadence and respond to client questions promptly.
- Share best practices to help clients achieve their business goals.
- Review customer dashboards, address open issues, and ensure consistent messaging and appropriate escalation.
- Keep merchants informed about product releases and new features.
- Provide feedback to Product and Engineering on platform improvements that can enhance customer engagement.
- Conduct QBRs, establish quarterly customer goals, and help achieve them.
- Document troubleshooting and problem-resolution steps.
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