- Establish yourself as a trusted advisor for Omnisend’s top-tier customers.
- Develop revenue-increasing digital marketing strategies for managed accounts.
- Onboard new clients, assisting with contact migration and campaign setup.
- Provide proactive guidance through regular meetings and timely responses.
- Conduct QBRs and establish/achieve quarterly customer goals.
- Review customer dashboards to resolve issues and ensure consistent messaging.
- Keep merchants updated on product releases and new features.
- Document troubleshooting and problem resolution steps.
- Contribute feedback to Product/Engineering teams to drive platform improvements.
Project ManagementDigital MarketingCustomer Success+2 more