Solutions Engineer, Post-Sale
W
WhippyCommunications and AI
This is a remote role open to candidates based anywhere in Latin America or the US., able to work Eastern hours (we start at 8am ET)Full-TimeMiddle
SalaryCompetitive compensation based on experience, including monthly performance bonuses and more.
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Job Details
- Languages
- Fluent written and spoken English
- Experience
- 2-5 years in solutions engineering, sales engineering, technical consulting, or another technical customer-facing role at a SaaS company.
- Required Skills
- SaaS
Requirements
- Have 2–5 years of experience in solutions engineering, sales engineering, technical consulting, or another technical customer-facing role at a SaaS company.
- Be fluent in written and spoken English.
- Be able to work Eastern hours; the workday starts at 8am ET.
- Communicate clearly in writing and on calls, set expectations, and keep customers and teammates informed.
- Be comfortable learning technical tools and building solutions without needing to code.
- Be able to manage a customer book independently and stay organized.
- Be comfortable owning account outcomes, retention, expansion, and upgrade conversations.
- Staffing industry experience or experience with TempWorks, Avionte, Aqore/Zenople, Crelate, or Bullhorn is a bonus.
Responsibilities
- Design and build Whippy workflows, AI voice and text agents, automations, and data syncs to customers’ ATS platforms without engineering support.
- Scope technical requirements with customers, translate them into working solutions, and test and verify each component before launch.
- Own customer relationships from onboarding through renewal and expansion as the single point of contact and technical advisor.
- Manage multiple customers and projects, prioritizing work based on impact.
- Proactively contact customers, identify potential problems, and address them before they escalate.
- Own gross and net revenue retention and connect product usage to customer business outcomes.
- Identify expansion opportunities and refer warm leads to sales when usage exceeds the contract.
- Develop customer wins into case studies, references, and testimonials.
- Share customer feedback with product, sales, and engineering teams.
- Experiment with improvements and document findings.
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