Enterprise Sales Engineer
New
E
EverbridgeUtility software
United StatesFull-TimeSenior
Salary139,000 - 180,000 USD per year
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Job Details
- Experience
- 5+ years of customer-facing experience in enterprise software sales, consulting, services, or solution engineering, ideally in presales.
- Required Skills
- CybersecuritySalesforceRESTful APIsSaaSServiceNow
Requirements
- Have 5+ years of customer-facing experience in enterprise software sales, consulting, services, or solution engineering; presales experience is ideal.
- Bring experience with utilities or critical infrastructure and a working understanding of utility operations, emergency management, incident or outage response, restoration, and field coordination.
- Have hands-on ServiceNow experience, such as platform use, workflow configuration, IT service management, integrations, or customer solution design.
- Demonstrate discovery, consultative selling, and solution design skills across executive, operational, business, and technical stakeholders.
- Have technical knowledge of SaaS, highly available architectures, cybersecurity, networking, telephony, relational data, middleware, XML/SOAP, and REST APIs.
- Have experience preparing technical materials and responding to RFPs and security questionnaires.
- Be organized and able to manage multiple opportunities and commitments.
- Use approved AI tools with sound judgment, validating outputs and protecting sensitive information.
- Be proficient with Microsoft Office, Salesforce, and web-based business applications.
- Have a bachelor’s degree or equivalent practical experience.
- Be willing to travel up to 50%.
- Preferred: experience with Everbridge, emergency notification, critical event management, business continuity, or public safety solutions.
- Preferred: experience integrating utility systems such as SCADA, AMI, GIS, outage management, asset management, or field workforce platforms.
- Preferred: experience designing or evaluating ServiceNow integrations and cross-platform workflows.
Responsibilities
- Partner with three to four Strategic Account Executives from opportunity qualification and discovery through solution design, evaluation, proposals, and delivery handoff.
- Lead discovery with utility stakeholders to understand operations, response processes, systems, data, and desired outcomes.
- Recommend solutions that build support across executive, business, operations, and technical teams.
- Design and deliver tailored demonstrations, workshops, and evaluations of EEM.
- Apply utility knowledge to scenarios involving severe weather, wildfires, asset impacts, outages, crew mobilization, field safety, and customer communications.
- Discuss integration requirements involving ServiceNow and utility systems such as SCADA, AMI, GIS, outage or work management platforms, and IoT.
- Work with Product, Services, partner, and account teams to confirm solution feasibility, manage expectations, and share customer feedback.
- Develop high-level solution designs and handoff materials for Everbridge Professional Services and partners.
- Prepare technical and functional responses to RFIs, RFPs, and security questionnaires, and address questions about platform capabilities, APIs, architecture, security, networking, telephony, and data flows.
- Use approved AI tools for research, discovery planning, meeting summaries, requirements analysis, demonstrations, proposals, and follow-up; verify outputs and protect sensitive information.
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