Marketing Agency Client Account Coordinator
New
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PavagoMarketing agency
Argentina. Brazil. Colombia. Peru. Ecuador, Working blocks between 11:00 a.m. and 6:00 p.m. U.S. Eastern TimePart-TimeJunior
Salary not disclosed
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Job Details
- Languages
- Professional spoken and written English; professional Spanish communication skills.
- Experience
- At least 2 years of experience in client account management, agency coordination, project coordination, or a similar client-facing role.
- Required Skills
- Project ManagementProject CoordinationSlack
Requirements
- At least 2 years of experience in client account management, agency coordination, project coordination, or a similar client-facing role.
- Professional spoken and written English, with confidence leading client calls and communicating clearly in writing.
- Professional Spanish communication skills.
- Strong organizational and project management abilities.
- Experience managing deadlines and multiple priorities.
- Experience working with clients in a marketing agency or professional services environment is highly preferred.
- Familiarity with AI tools and the ability to carefully review AI-generated content for accuracy.
- Strong attention to detail and a proactive approach to follow-ups and problem-solving.
- Work 20–30 hours per week within agreed working blocks between 11:00 a.m. and 6:00 p.m. U.S. Eastern Time.
Responsibilities
- Support onboarding of new law-firm clients and their transition into agency processes.
- Lead client calls, answer questions, and provide updates throughout active projects.
- Maintain professional client relationships through proactive communication.
- Track project deadlines, deliverables, approvals, and outstanding action items.
- Follow up with clients and internal team members to keep projects moving forward.
- Send weekly project updates through Slack.
- Use AI tools and internal playbooks to support client fulfillment and project delivery.
- Review AI-generated output against original source material before sharing it with clients.
- Flag issues, inconsistencies, or major changes for approval when needed.
- Escalate pricing decisions, upsells, and significant changes to the appropriate team member.
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