Account Manager, AMER
New
C
Customer.ioMarketing automation SaaS
This role is open to candidates based in the US or Canada only.Full-TimeManager
Salary$90,000 base + $39,000 variable = $129,000 OTE USD (or equivalent in local currency)
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years in Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number (5+ years preferred)
- Required Skills
- Account ManagementCRM
Requirements
- Have 3+ years in Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number; 5+ years preferred.
- Have experience managing $5m ARR, predominantly in the mid-market space.
- Demonstrate an ability to grow customer spend through adoption and value articulation, outside of overages or true-ups.
- Be able to explain a forecasting methodology with clear logic.
- Be comfortable pulling usage data, tracking health scores, and building dashboards.
- Communicate clearly and persuasively with technical and non-technical stakeholders.
- Be based in the US or Canada.
Responsibilities
- Own the commercial strategy for a portfolio of mid-market and enterprise accounts, including renewals, expansion, and churn mitigation.
- Help customers adopt Customer.io more strategically by identifying use cases and articulating ROI.
- Forecast renewal and expansion pipeline accurately using a clear, repeatable methodology.
- Maintain strong CRM hygiene and reliable pipeline data.
- Uncover growth opportunities and build trusted relationships across customer organizations.
- Partner with Customer Success on account health and with Sales on expansion deals.
- Own commercial negotiations, navigate objections and complex deal cycles, and drive renewals and expansions to close.
- Partner with Legal, Finance, and other internal teams as needed.
View Full Description & ApplyYou'll be redirected to the employer's site
