Technical Account Manager, Identity Security
New
C
CyeraIdentity security
United StatesFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years of proven experience in customer facing roles
- Required Skills
- CybersecurityCustomer SuccessAccount Management
Requirements
- Have 5+ years of experience in customer-facing roles such as Technical Account Management, Professional Services, Solution Architecture, Solution Engineering, Technical Support, or Customer Success Engineering.
- Bring experience providing cybersecurity or identity solutions to large enterprise customers.
- Have experience working with technical customers, including IT practitioners, developers, DevOps, and Identity and Security teams.
- Demonstrate experience improving customer satisfaction, adoption, and retention.
- Show a track record of owning customer relationships, including onboarding, renewals, and expansion.
- Troubleshoot complex technical issues and drive them to resolution.
- Manage multiple account-management projects while maintaining attention to detail.
- Communicate, present, and influence stakeholders at all organizational levels, including executive and C-level.
- Collaborate across teams to drive outcomes.
- Experience building and operating in an early-stage company is preferred.
Responsibilities
- Represent customer needs and requirements to internal teams.
- Lead technical onboarding for new customers in partnership with internal teams.
- Build relationships with customer stakeholders and advise on executive engagement.
- Monitor customer usage and engagement to identify opportunities for renewals, upselling, and cross-selling.
- Work with Product teams to educate customers, drive adoption, and inform product decisions.
- Identify and resolve obstacles to customer success with internal peers.
- Manage customer engagements, including strategy sessions, architecture deep dives, training, and QBRs.
- Track customer health and usage indicators, structure feedback, and work with internal teams to prioritize requests.
- Develop repeatable processes across the customer portfolio to support adoption.
View Full Description & ApplyYou'll be redirected to the employer's site
