Staff Product Operations Manager, Platform
New
S
SamsaraB2B technology
Remote - US; open to candidates residing in the US.Full-TimeStaff
SalaryAnnual base salary: $126,000 — $225,000 USD. This role is also eligible for an initial RSU grant with no vesting cliff, and ongoing refresh opportunities tied to performance.
Apply NowOpens the employer's application page
Job Details
- Experience
- 8+ years of professional experience
- Required Skills
- Data AnalysisProduct OperationsBusiness OperationsProduct Analytics
Requirements
- Bring 8+ years of professional experience in product operations, data or product analytics, business operations, consulting, technical product management, or a related environment solving ambiguous problems with data and technology.
- Demonstrate a record of building and shipping something useful for real users, such as an internal tool, application, dashboard, automation, data product, or repeatable analytical workflow.
- Show how your work and decisions connected to revenue or an equivalent business result, such as ARR, retention, expansion, or cost.
- Have experience structuring and analyzing messy or large datasets, validating results, and explaining what an analysis does and does not prove.
- Apply product and customer judgment by starting with the user problem and business outcome.
- Explain technical or analytical work clearly to non-technical partners and executives.
- Demonstrate ownership, curiosity, attention to detail, and the ability to learn quickly and work through ambiguity.
- Experience in a B2B technology company or working closely with Product and Engineering teams is preferred.
- Product Operations experience defining and tracking roadmaps and feature requests and bringing customer feedback into product discussions is preferred.
- Familiarity with enterprise platform domains such as billing and monetization, identity, access, organization management, security, or compliance is preferred.
Responsibilities
- Identify enterprise-readiness gaps that limit new business, expansion, and retention, and shape prioritization to measurably move ARR.
- Partner with the Billing, Org & Auth, and Security product teams to define priorities, remove blockers, and track delivery.
- Build and ship internal data and AI products that help Product and Engineering understand platform usage, customer friction, and improvement opportunities.
- Analyze product telemetry, support tickets, customer conversations, feature requests, surveys, and product metadata to find patterns.
- Turn one-time analyses into repeatable tools and workflows with data definitions, quality checks, documentation, and feedback loops.
- Translate findings into decision-ready recommendations for R&D leadership while preserving evidence and methodology.
- Quantify and report the revenue impact of platform investments before and after launch.
- Own projects end to end, from scoping and connecting data through building, launching, measuring adoption and impact, and iterating.
- Use AI-assisted development tools thoughtfully, checking outputs and debugging failures.
View Full Description & ApplyYou'll be redirected to the employer's site
