Product Operations Manager
New
O
OnebriefMilitary planning software
United States | RemoteFull-TimeManager
Salary$140K - $170K; $140K – $170K • Offers Equity
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Job Details
- Experience
- 3+ years in product operations, product management, technical program management, or release management in B2B/SaaS
- Required Skills
- SQLData AnalysisJiraCross-functional Team LeadershipProduct AnalyticsRelease Management
Requirements
- Have a bachelor's degree or equivalent experience.
- Have 3+ years in product operations, product management, technical program management, or release management in B2B/SaaS.
- Have a track record of building 0→1 processes and scaling them.
- Demonstrate strong data skills, including pulling, analyzing, and presenting data using SQL or similar, dashboards, and product analytics.
- Have hands-on experience building or using prompts, agents, and automations to improve real workflows.
- Have working knowledge of release practices, including feature flags, staged rollouts, rollback, and release notes.
- Have experience with bug tracking and triage, including severity levels and resolution targets.
- Have experience with Jira, Confluence, Linear, GitHub, Slack, and Notion, or similar tools.
- Have experience running launches, Early Access or beta programs, and customer feedback loops.
- Be able to communicate clearly in writing and verbally, including through recorded walkthroughs and documentation.
- Be willing to travel domestically or internationally when needed.
Responsibilities
- Build customer feedback channels, usage and satisfaction measures, and dashboards that turn data into roadmap input.
- Own bug intake, triage, severity levels, resolution targets, review cadence, and resolution of top customer-impacting issues.
- Define and ship product quality-of-service measures, and coordinate STIG, POA&M, and security fixes with InfraSec.
- Define release criteria, sign-off owners, and rollback triggers for Pilot, Early Access, and General Availability.
- Own feature flags, rollback procedures, release notes, and a shared view of what is shipping, to whom, and when.
- Run operating rhythms across Linear, Jira, Confluence, GitHub, Slack, and Notion, and measure execution using resolution time, escape rate, regression rate, and MTTR.
- Facilitate quarterly planning, roadmap alignment, and cross-team dependency management.
- Partner with Product Marketing and GTM leadership on launches, Early Access, and beta programs.
- Design and maintain AI agents and automations for tasks such as PRD drafting, release-note checks, dashboard checks, and data grooming.
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