Product Operations Manager
New
C
Credo AIAI governance
USA Remote, Pacific Time Zone preferredFull-TimeManager
Salary160,000 - 180,000 USD per year
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Job Details
- Experience
- 4+ years in product operations, technical program management or engineering program management at a software company.
- Required Skills
- JiraProduct OperationsConfluence
Requirements
- Have 4+ years of experience in product operations, technical program management, or engineering program management at a software company.
- Have experience running agile release cycles for an engineering team of 10 to 40 people.
- Be an expert in Jira and Confluence, and be comfortable with dashboards and light automation.
- Be technically capable of following architecture discussions and challenging estimates.
- Have experience building processes from scratch at a startup without making them heavy.
- Be calm under pressure and direct about risk.
- B2B SaaS experience with enterprise customers and SLAs is preferred.
- Experience with QA and release automation is preferred.
- A background in compliance, security, or GRC software is preferred.
- Experience using AI tools to automate reporting and operations work is preferred.
Responsibilities
- Own the product metrics operating system, including metric taxonomy, source-of-truth dashboards, reporting cadence, and accountability.
- Partner with product managers to select activation, adoption, retention, quality, and delivery metrics tied to customer and business outcomes.
- Run quarterly planning and the 6-week release cadence, maintaining plans, owners, dependencies, and target product metrics.
- Lead sizing with product teams each cycle and show leadership how engineering capacity is allocated and which product outcomes it is expected to move.
- Own the release calendar and run release countdowns, readiness reviews, go/no-go decisions, and post-launch checks.
- Collect go/no-go sign-offs from QA, Product, UX, and Engineering, and hold a release if anyone says no.
- Build a ticket intake process that de-duplicates tickets and groups them into customer themes for planning and product health metrics.
- Build dashboards for delivery progress, release readiness, service levels, feature adoption, customer feedback themes, and product health.
- Publish product metrics reviews for leadership, highlighting progress against goals, risks, owners, and follow-up actions.
- Work with product managers on release notes and deliver them to Customer Success and Support on time; use AI agents to support reporting and operations.
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