Virtual Assistant - Patient Outreach & Referral Coordinator (Functional Medicine

New

PhilippinesFull-Time

Salary not disclosed

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Job Details

Have prior experience in customer service, call handling, or patient communication where phone interaction was a primary duty.
Have experience or familiarity with medical referral processing, specialist outreach, and patient tracking logs.
Have exceptionally clear spoken and written English.
Use active listening skills and maintain a warm, pleasant telephone manner.
Have a quiet home office environment.
Have a noise-canceling headset and reliable high-speed internet.
Be comfortable using web-based phone and texting tools and EHR systems.

Call and text patients about appointment reminders, care updates, and follow-ups.
Provide a supportive point of contact for patients navigating their care plans.
Process, log, and track inbound and outbound referrals to specialists and diagnostic centers.
Follow up with specialist offices and diagnostic facilities to confirm appointment dates and obtain clinical consult notes.
Update patients by phone or text about pending referrals.
Answer patient inquiries, address concerns, and de-escalate frustration over the phone.
Contact overdue or unscheduled patients to help them book required care.
Document phone conversations, text exchanges, and referral updates in the practice EHR.

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