Site Solutions Director, Gen Med
New
F
Flourish ResearchClinical research
North Carolina, United States; RemoteFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- Minimum of 5+ years of progressive experience in clinical research operations, business development, account management, or sponsor/CRO relationship management.
- Required Skills
- SalesforceNegotiationAccount ManagementCross-functional collaboration
Requirements
- Bachelor’s degree required; preferably in Life Sciences, Business, Marketing, or a related field.
- At least 5 years of progressive experience in clinical research operations, business development, account management, or sponsor/CRO relationship management.
- Experience within a clinical trial site network or managing a client relationship across a multi-site program is strongly preferred.
- Demonstrated understanding of CRO/site network dynamics and the sponsor/CRO relationship lifecycle from opportunity through study completion.
- Strong client relationship and account management skills with the ability to build trust and credibility with sponsor and CRO stakeholders.
- Ability to apply therapeutic expertise and clinical operations knowledge to evaluate study opportunities, assess feasibility, and identify risks and implementation challenges.
- Ability to collaborate across Business Development, Operations, Site Directors, and Project Managers without assuming their operational responsibilities.
- Ability to identify and escalate risks and bottlenecks and share client intelligence with internal teams.
- Skills in identifying account growth and cross-sell opportunities in partnership with Business Development.
- Excellent oral and written communication and presentation skills.
- Computer skills, including Office 365 products and CRM systems such as Salesforce.
- Strong negotiation and conflict management skills.
- Ability to multitask and prioritize competing demands across multiple sites and programs.
- Ability to work independently, exercise sound judgment, and influence without direct authority.
- Able to travel up to 50%, including across the assigned site network and to sponsor/CRO meetings; occasional evening and weekend work may be required.
Responsibilities
- Serve as the network-level point of contact for an assigned opportunity or sponsor/CRO study program across the proposed and awarded site network.
- Own sponsor/CRO relationships from the opportunity stage through study completion in partnership with Business Development and Operations.
- Maintain regular sponsor/CRO communication focused on site network efficiencies, program growth, and adding patients or sites.
- Partner with commercial leadership and Business Development on network growth, account pipeline-building, and cross-sell opportunities.
- Work with Feasibility and Proposal teams during proposal and site selection phases to represent the site network and support the win strategy.
- Identify program bottlenecks and partner with Operations and site teams to help resolve them, escalating issues without taking over operational execution.
- Respond to sponsor/CRO questions, feedback, feasibility and PSV requests, and study escalations.
- Track program and relationship status, update Business Development and Commercial leadership, and maintain assigned opportunities and studies in Salesforce or the applicable CRM.
- Maintain working knowledge of proposed and awarded sites, including their capabilities, staff, and performance history.
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