Cloud Security Operations Analyst
New
G
GuidePoint SecurityCybersecurity, cloud security
Remote (Anywhere in the U.S.)Full-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years of experience supporting business operations, project coordination, reporting, sales operations, or professional services delivery operations
- Required Skills
- Microsoft Power BISalesforceResource PlanningMicrosoft ExcelPowerPointCRM
Requirements
- Have 5+ years of experience supporting business operations, project coordination, reporting, sales operations, or professional services delivery operations; applicable education or equivalent practical experience may be considered.
- Have working knowledge of Excel and PowerPoint, including organizing data, maintaining trackers, and presenting clear, accurate summaries.
- Be able to coordinate multiple priorities, meet deadlines, maintain detailed records, and communicate professionally with technical and nontechnical teams.
- Be comfortable learning and using CRM, project tracking, collaboration, and reporting platforms.
- Be willing to use emerging technologies, including AI tools, to work smarter and solve problems.
- A bachelor’s degree in Information Technology, Cybersecurity, Business, or a related field is preferred.
- Experience in cybersecurity, cloud technology, IT consulting, or a professional services organization is preferred.
- Familiarity with Salesforce or a similar CRM and basic opportunity or pipeline reporting is preferred.
- Experience supporting resource scheduling, project delivery, utilization tracking, or forecasting is preferred.
- Working knowledge of Power BI or other dashboard and reporting tools is preferred.
- Familiarity with Microsoft Azure, AWS, Google Cloud, SaaS, or cloud security service offerings is preferred; deep hands-on engineering expertise is not required.
- Experience documenting processes, coordinating surveys, or supporting continuous improvement initiatives is preferred.
Responsibilities
- Prepare recurring reports, dashboards, and trackers on pipeline health, project activity, staffing, utilization, and other practice performance measures.
- Identify missing data, exceptions, and emerging trends in practice reporting.
- Collect availability, project timing, and demand inputs to support resource planning and delivery forecasting.
- Flag potential resource conflicts or gaps for review.
- Track stale or inactive opportunities, outstanding actions, and client follow-up activities.
- Administer and summarize internal and client feedback surveys, identify actionable themes, and track improvement items.
- Track project outcomes, follow-on opportunities, and engagement closeout actions with consultants and sales teams.
- Maintain operating procedures, shared documentation, templates, and reporting standards, and identify ways to reduce manual effort and improve data quality.
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