- Own account-level administration, including org structures, user lifecycle, and role-based permissions.
- Manage identity and access strategy, including SAML/OIDC, SCIM, and multi-factor authentication.
- Streamline order fulfillment and entitlement provisioning processes to reduce manual intervention.
- Develop strategy for regional data residency and expansion based on sovereignty rules and market demand.
- Build internal consoles to empower support, customer success, and operations teams.
- Collaborate with engineering architects and translate customer needs into technical requirements.
- Define and track platform KPIs including provisioning success rates, support volume, and regional ROI.
Data AnalysisProduct ManagementRESTful APIs