- Develop and execute annual and quarterly account growth and customer success plans
- Build trusted relationships with key stakeholders across law enforcement and government organizations
- Drive customer retention and long-term account development
- Identify opportunities for cross-sell and upsell within existing customer accounts
- Conduct regular business reviews and customer success discussions
- Prepare and deliver customer presentations and solution overviews
- Coordinate and support product evaluations, upgrades, and adoption initiatives
- Manage quotations, renewals, and commercial processes
- Collaborate with internal teams to ensure outstanding customer outcomes
- Serve as a strategic advisor for investigative and operational objectives
Account ManagementStakeholder managementCRM+1 more