Billing Operations Manager
New
E
ElevenLabsAI, SaaS
This role is remote-first, so it can be executed from anywhere in the United States or Europe.Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- 2-5 years in billing operations, revenue operations, finance operations or a similar role supporting B2B or enterprise customers
- Required Skills
- SQLSalesforce
Requirements
- Have 2-5 years of experience in billing operations, revenue operations, finance operations, or a similar role supporting B2B or enterprise customers.
- Have hands-on experience with a subscription billing platform, ideally Stripe Billing or a similar platform such as Chargebee, Zuora, or Recurly.
- Understand subscription, invoice, credit, coupon, and billing-interval management.
- Have experience turning closed-won deals and order forms into accurate billing configurations.
- Be able to read contracts or order forms and identify gaps against provisioning requests.
- Have experience reconciling billing data to finance records, including month-end or quarter-end close support.
- Be comfortable using Salesforce or another CRM as the source of truth for deals.
- Demonstrate strong attention to detail and the ability to catch discrepancies.
- Communicate clearly in writing and work across Sales, Customer Success, Finance, Legal, and Engineering.
- Be comfortable with ambiguity and managing a high volume of accounts.
Responsibilities
- Translate closed-won deals from Salesforce into correctly configured subscriptions, including pricing plans, billing intervals, contract start dates, trial periods, and discounts.
- Reconcile executed order forms with provisioning requests and work with Sales and Legal to resolve gaps.
- Partner with Engineering to identify automation opportunities and build provisioning guardrails.
- Process mid-cycle changes and manage renewals, including upgrades, downgrades, seat changes, and plan switches.
- Close out churned accounts by ending subscriptions, issuing final invoices or credits, and ensuring no residual billing.
- Resolve invoice discrepancies, including incorrect amounts, missing credits, and misapplied discounts.
- Audit active subscriptions against contracted terms and remediate ghost subscriptions, duplicate customers, and orphaned invoices.
- Support month-end and quarter-end close by reconciling billing platforms with Finance records.
- Surface pricing or configuration anomalies to relevant teams.
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