Vice President, Strategic Account Management
New
A
A Place for MomSenior living
Remote-USFull-TimeVp
SalaryBase Salary: $175,000 - $225,000; Variable Bonus: $100,000
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Job Details
- Experience
- Minimum of 10 years of progressive experience in sales, strategic account management, or a combination of both; minimum of 5 years of proven sales and/or account management leadership experience.
- Required Skills
- Microsoft ExcelPowerPointGoogle Workspace
Requirements
- Hold a bachelor’s degree from an accredited institution.
- Have at least 10 years of progressive experience in sales, strategic account management, or both.
- Have at least 5 years of sales and/or account management leadership experience, including leading and developing teams.
- Demonstrate experience managing complex, high-value customer relationships and engaging C-suite, divisional, and regional executives.
- Build executive-level partnerships and influence senior stakeholders as the primary strategic customer contact.
- Develop and execute strategies that deliver measurable revenue growth, conversion, retention, and customer growth.
- Use commercial, strategic, and analytical capabilities to turn data and customer insights into actionable strategies.
- Manage teams through data, including building scorecards and connecting team activities to measurable partner outcomes.
- Have experience improving customer satisfaction or loyalty metrics such as NPS.
- Demonstrate executive communication, relationship-building, negotiation, and presentation skills.
- Collaborate across functions, influence without direct authority, and independently drive initiatives through ambiguity.
- Have experience implementing processes, tools, or approaches that improve organizational effectiveness and scale.
- Be proficient in Microsoft Office Suite, including Excel and PowerPoint, Google Workspace, and CRM platforms.
- Be willing and able to travel approximately 25% of the time.
- Preferred: senior living or senior care industry experience, senior living executive relationships, and experience with enterprise portfolios, two-sided marketplaces, referral businesses, or lead-generation businesses.
Responsibilities
- Drive revenue growth and move-in conversion through account strategies for national and regional senior living providers, REITs, and channel partners.
- Own retention and network health by monitoring provider coverage and performance, identifying at-risk communities, and flagging coverage gaps.
- Partner with senior living operators to improve provider performance on APFM referrals from the first family conversation through tour and move-in.
- Improve the completeness, accuracy, and currency of community information across the network.
- Build provider performance scorecards and account planning processes with measurable improvement goals.
- Own provider NPS by establishing measurement cadence, diagnosing feedback, and leading improvement action plans.
- Lead executive business reviews that connect APFM referrals to move-ins, occupancy, and revenue.
- Represent provider feedback within APFM and collaborate with Product, Operations, Finance, Data Science, Marketing, and Sales.
- Lead, coach, and develop account managers; define role competencies and manage performance against a balanced scorecard.
- Represent APFM at industry conferences and events and travel for executive customer meetings, tradeshows, and company meetings.
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