IT Operations & Security Lead

Fully Remote - can be based anywhere in the U.S., Requires the majority of working hours each day to fall between 8am and 6pm Eastern Time.Full-TimeLead

Salary98,000 - 109,000 USD per year

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Job Details

Experience: 5+ years in IT operations or systems administration, with at least 2 years owning IT for an organization or office
Required Skills: Google Workspace

Requirements

Have 5+ years of experience in IT operations or systems administration.
Have at least 2 years of experience owning IT for an organization or office.
Have direct experience supporting a SOC 2 audit, ISO 27001 audit, or similar, including evidence collection and operating controls.
Have strong working knowledge of Windows and macOS; Linux is preferred.
Have working knowledge of identity and access management platforms, MDM, and SaaS administration.
Have experience creating documentation and standard operating procedures.
Communicate clearly and patiently with non-technical colleagues.
Be able to prioritize urgent helpdesk requests against compliance deadlines and communicate when both cannot be handled at once.
Demonstrate alignment with DataKind’s mission and values and commitment to educational equity and data-driven social impact.
GRC tools experience is preferred.
CompTIA Security+, Google Workspace Administrator, or Microsoft 365 Administrator certifications are preferred.
Experience with HRIS-to-IdP integrations for automated provisioning and building processes from scratch in a small or growing organization are preferred.

Responsibilities

Own the employee device lifecycle, including procurement, setup, onboarding, offboarding, inventory, and retirement.
Administer Google Workspace and other SaaS applications, user accounts, permissions, and access controls.
Manage endpoints through MDM, including patching, encryption, and configuration standards.
Provide helpdesk support and build self-service documentation for common issues.
Manage IT vendors, licenses, and the IT budget, and flag renewal and cost decisions.
Assist with testing and evaluating technology services and applications.
Partner with the Director of Security and Compliance to maintain organized, audit-ready compliance evidence.
Support cybersecurity audits and assessments, and collaborate with system owners to reduce vulnerabilities and compliance gaps.
Maintain IT policies and procedures, and support security incident triage, escalation, and documentation.
Use AI tools and automation to improve security monitoring, third-party risk management, and incident response.

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