Social Security Disability Hearing Case Manager

New

Mindset Care, Inc.Social Security disability

Source API remote eligibility restrictions: United States, typical working hours are 9:00 - 6:00 pm ESTFull-Time

Salary not disclosed

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Job Details

Have previous experience working with Social Security claims or similar benefits programs.
Demonstrate strong interpersonal and communication skills.
Provide empathetic, compassionate support to clients.
Have excellent organizational skills and attention to detail.
Be proficient in Google Suite and other relevant software programs.
Be able to work independently and as part of a team.
Knowledge of Social Security policies and procedures is preferred.
A bachelor's degree in social work, psychology, or a related field is preferred.
Maintain a dedicated, private, quiet workspace suitable for confidential client conversations.
Have reliable internet with at least 100 Mbps download and 30 Mbps upload, plus a backup plan for occasional outages.
Remain attentive and responsive, without recurring personal interruptions, during scheduled working hours.
Be available for a 40-hour workweek with limited overtime; typical hours are 9:00 a.m. to 6:00 p.m. EST.
Experience in a remote or virtual office environment is preferred.
Knowledge of virtual phone systems and online scheduling software is preferred.

Gather documentation and information from clients to support their claims.
Guide and support clients throughout the claims process.
Advocate on behalf of clients to ensure claims are processed accurately and efficiently.
Communicate with Social Security Administration officials to resolve issues or discrepancies.
Manage a high volume of calls.
Keep detailed records of client interactions and claim status updates.
Stay up to date on Social Security policies and procedures.

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