Client Services Associate I, Oncology
New
B
BillionToOneMolecular diagnostics
Location: New York, NY, Monday to Friday, 8:30 AM to 4:30 PM ETFull-TimeEntry
SalaryThe base pay rate for this role is $29.34 per hour. This position is eligible for an annual bonus. Together, the total four-year value of base and target bonus is up to approximately $269,000.
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Job Details
- Languages
- Proficiency or fluency in Spanish is a nice-to-have.
- Experience
- 1+ years of prior client-facing experience.
- Required Skills
- SalesforceDocumentationCustomer serviceZendeskCRM
Requirements
- Have at least 1 year of prior client-facing experience.
- Hold a four-year college degree or have equivalent experience.
- Bring advanced organizational skills and the ability to handle multiple assignments simultaneously.
- Be able to work in a fast-paced, demanding environment.
- Demonstrate strong verbal, written, and presentation skills, including tailoring messages to different audiences.
- Analyze complex situations independently and implement appropriate solutions.
- Experience with CRM tools such as Salesforce or Zendesk is a plus.
- Spanish proficiency or fluency is a nice-to-have.
- Customer service experience in a diagnostic laboratory setting is a nice-to-have.
Responsibilities
- Engage customers courteously to resolve issues and provide a positive customer experience.
- Respond to phone, email, and web inquiries from physician offices, sales representatives, and patients.
- Answer questions about technology, products, services, test-result status, costs, billing, and insurance coverage.
- Document customer communications and follow-up activities clearly and accurately.
- Coordinate with the laboratory to maintain accurate client information and support timely delivery of test results.
- Contact physicians and other medical personnel to obtain missing information from test orders.
- Enter and qualify new customer information in CRM and LIMS systems.
- Identify issues and trends and collaborate with commercial leadership on process best practices.
- Participate in cross-functional projects and represent the organization in meetings as needed.
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