Supervisor, Client Services
New
R
Real ChemistryHealthcare marketing
Remote - USA; remotely within the USFull-TimeManager
Salary80,000 - 100,000 USD per year
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Job Details
- Experience
- 6–8 years of experience in digital marketing, client services, omnichannel strategy, or a related agency environment.
- Required Skills
- Digital MarketingAsanaCRM
Requirements
- Have 6–8 years of experience in digital marketing, client services, omnichannel strategy, or a related agency environment.
- Demonstrate expertise across omnichannel, CRM, MarTech, and customer experience.
- Be able to lead tactical planning and confidently present recommendations to clients.
- Have experience leading RFP processes, evaluating vendor proposals, and contributing to negotiations.
- Have a track record of supervising and developing junior to mid-level team members.
- Bring skills in workflow management, quality assurance, and priority-setting.
- Have financial acumen and experience with budget oversight, campaign authorizations, and reconciliation.
- Have strong written, verbal, and presentation skills.
- Have experience with project management tools such as Workfront or Asana, and digital marketing, measurement, and reporting tools.
- Bring a proactive, solutions-oriented mindset and ability to deliver POVs grounded in industry knowledge.
- Experience assisting in hiring and onboarding is a plus.
- Healthcare, pharma, or regulated-industry experience is a plus.
Responsibilities
- Partner with strategy on plan development and own tactical recommendations across omnichannel, CRM, MarTech, creative, and digital workstreams.
- Lead RFP processes, evaluate vendor proposals, and contribute to negotiations with publisher and technology partners.
- Coordinate measurement and tracking implementation with delivery and technology partners, and improve pod operational processes.
- Serve as the day-to-day client contact, lead status meetings, present recommendations, and deliver campaign analytics.
- Supervise workflow and deadlines across Associate through Senior Manager-level colleagues and lead internal team syncs.
- Oversee quality assurance, campaign analysis, performance against plan, ad placement QA, and financial accuracy.
- Monitor financial performance and partner with Biz Ops on campaign authorizations and vendor reconciliation.
- Train and provide feedback to junior team members, contribute to performance evaluations, and mentor the planning bench.
- Assist with hiring, identify and resolve or escalate issues, and deliver POVs grounded in industry knowledge.
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