Digital Marketing Account Director, Client Services
New
J
JobgetherDigital marketing
Fully remote position within the United States.Full-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 7–10+ years of progressive experience in account management, client services, project management, business development, consulting, digital marketing, or a related professional services field.
- Required Skills
- Project ManagementBusiness DevelopmentDigital MarketingAccount ManagementBudgeting
Requirements
- Bring 7–10+ years of progressive experience in account management, client services, project management, business development, consulting, digital marketing, or a related professional services field.
- Have significant experience in a digital, creative, marketing, technology, or integrated agency environment; this experience is preferred.
- Demonstrate the ability to manage client relationships and associated projects simultaneously.
- Have project management expertise in scope development, scheduling, budgeting, resource allocation, dependencies, risk management, and cross-functional coordination.
- Show success managing complex, high-value client relationships and engaging senior and executive-level stakeholders.
- Have a track record of identifying and developing organic account growth opportunities.
- Have experience leading or significantly contributing to new business pitches, RFP responses, proposals, presentations, estimates, and scope development.
- Understand agency financial fundamentals, including revenue forecasting, project budgets, profitability, and utilization.
- Bring broad knowledge of digital strategy and services and connect business challenges to multidisciplinary solutions.
- Demonstrate presentation, communication, facilitation, negotiation, and relationship-building skills.
- Be able to influence cross-functional teams without relying on direct authority and balance strategic thinking with hands-on project management.
- Be willing and able to travel for client meetings, pitches, conferences, and agency events as needed.
Responsibilities
- Own a portfolio of key client accounts and serve as the primary point of accountability for client relationships and project delivery.
- Build relationships with senior stakeholders and translate client goals into strategic opportunities.
- Lead quarterly planning sessions, business reviews, roadmap discussions, and executive presentations.
- Manage client engagements from initiation through completion, including scope, timelines, budgets, resources, quality, and deliverables.
- Coordinate delivery across Strategy, Creative, Content, Marketing, Technology, Operations, and production teams.
- Monitor account health, client satisfaction, revenue, project performance, forecasts, and resource utilization.
- Develop account growth plans and identify opportunities for additional projects, services, retainers, and strategic engagements.
- Lead new business pitch processes and prepare proposals, presentations, scopes, estimates, and strategic recommendations.
- Mentor junior Client Services team members and contribute to improving Client Services processes and project management standards.
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