Account Director, Client Services

New
V
Vaniam GroupHealthcare communications
Location: United StatesFull-TimeDirector
Salary not disclosed
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Job Details

Required Skills
MS OfficeDigital MarketingBudget managementAccount ManagementClient relationship management

Requirements

  • Bachelor’s degree.
  • Working knowledge of digital marketing.
  • Proficiency with MS Office, including Word, Excel, PowerPoint, and Outlook.
  • Proficiency with Adobe and Zoom.
  • Ability to manage and prioritize personal and team workloads.
  • Strong organizational skills.
  • Demonstrated leadership skills, including planning work, setting goals, and organizing people and tasks.
  • Strong interpersonal skills for interacting professionally with clients and colleagues at all levels.
  • Excellent problem-solving skills, including analyzing information and developing alternative solutions.

Responsibilities

  • Develop and build relationships with client organizations, increasing visibility of the company’s capabilities and strategic value.
  • Oversee the development of proposals and tactical plans across multiple accounts.
  • Monitor project budgets and fee performance to support account profitability.
  • Prepare and present account forecasts.
  • Manage client expectations, budgets, reconciliations, and contract and procurement processes.
  • Resolve client issues and moderate complex, politically sensitive conflicts.
  • Manage, staff, and mentor account teams and maintain relationships with senior management.
  • Use approved AI tools to improve productivity and workflows, and review generated outputs for accuracy, confidentiality, and compliance.
  • Identify opportunities to grow current accounts and develop new accounts connected with existing clients.
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