Client Services Associate I, Oncology

New

BillionToOneMolecular diagnostics

Client Services Associate I, Oncology (East Coast); full-time remote position, Monday to Friday, 8:30 AM to 4:30 PM ETFull-TimeEntry

SalaryThe base pay rate for this role is $29.34 per hour. This position is eligible for an annual bonus.

Apply NowOpens the employer's application page

Job Details

Languages: Proficiency or fluency in Spanish to effectively assist our diverse customer base and ensure a seamless patient and client experience.
Experience: 1+ years of prior client-facing experience.
Required Skills: SalesforceZendeskCRM

Have 1+ years of prior client-facing experience.
Have a 4-year college degree or equivalent experience.
Bring advanced organizational skills and the ability to handle multiple assignments simultaneously.
Be able to work in a very fast-paced, demanding environment.
Demonstrate strong verbal, written, and presentation skills, tailoring messages to different audiences.
Be able to analyze complex situations independently and implement appropriate solutions.
CRM tool experience, such as Salesforce or Zendesk, is a plus.
Spanish proficiency or fluency is a nice-to-have.
Customer service experience in a diagnostic laboratory setting is a nice-to-have.

Engage customers courteously to resolve issues and deliver a positive customer experience.
Respond to phone, email, and web inquiries from physician offices, sales representatives, and patients.
Address questions about technology, products, services, test-result status, costs, billing, and insurance coverage.
Document customer communications and follow-up activities clearly and accurately.
Coordinate with the laboratory to maintain accurate client information and support timely delivery of test results.
Contact physicians and other medical personnel to obtain missing information from test orders.
Enter and qualify new customer information in CRM and LIMS systems.
Identify issues and trends and collaborate with commercial leadership on process improvements.
Participate in cross-functional projects and represent the organization at meetings as needed.

View Full Description & ApplyYou'll be redirected to the employer's site