Strategic Account Manager
Inactive
W
WherebyTelehealth, digital health
Remote, UK OnlyFull-TimeSenior
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Job Details
- Experience
- 5+ years in Account Management, Strategic Account Management or a similar role in B2B SaaS
- Required Skills
- RESTful APIsStakeholder managementCRM
Requirements
- Have 5+ years in Account Management, Strategic Account Management or a similar role in B2B SaaS.
- Have experience managing six-figure contracts.
- Show a track record of expanding existing accounts.
- Bring experience selling technical solutions, ideally APIs or infrastructure products, to healthcare or other regulated industries.
- Have experience managing complex stakeholder landscapes across Product, Engineering, Legal and Procurement.
- Demonstrate strong documentation and presentation skills, including building business cases for executive audiences.
- Understand APIs and integrations well enough to discuss them credibly with Product and Engineering teams.
- Be able to map complex organisations and develop account growth plans.
- Bonus: experience with healthcare groups operating across multiple countries or a background in new business sales.
Responsibilities
- Own a portfolio of key Whereby Embedded accounts and build a strategic account plan for each, with clear expansion targets.
- Map customer organisations, including parent companies, sister brands, regional entities and decision-makers.
- Lead conversations that bring new group companies and regions onto Whereby.
- Build relationships across Product, Engineering, Operations, Procurement and executive teams.
- Identify opportunities for value-added services, starting with transcription, and drive them toward a decision.
- Build customer business cases and partner with Product and Engineering on pilots and rollouts.
- Lead renewals, pricing and commercial negotiations through to signature.
- Monitor account health and usage to identify growth signals and risks.
- Share structured customer feedback with product and go-to-market teams, and maintain account plans, forecasts and CRM activity.