Associate Director of Development Operations
New
J
JobgetherNonprofit fundraising
Remote work arrangement within the United States.Full-TimeDirector
Salary100,000 - 130,000 USD per year
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Job Details
- Experience
- At least 10 years of progressively responsible experience in Development Operations, fundraising operations, CRM management, advancement services, revenue operations, or a related field; at least 3 years of experience managing staff, projects, or complex cross-functional initiatives.
- Required Skills
- Project ManagementSalesforceChange Management
Requirements
- Have a bachelor's degree or an equivalent combination of education and relevant professional experience.
- Have at least 10 years of progressively responsible experience in Development Operations, fundraising operations, CRM management, advancement services, revenue operations, or a related field.
- Bring significant experience managing Salesforce in a fundraising or nonprofit environment, including reporting, dashboard development, workflow improvements, data-quality management, and user adoption.
- Understand nonprofit fundraising practices, including gift processing, donor acknowledgment, prospect and portfolio management, moves management, pipeline reporting, stewardship, and restricted funding.
- Have at least 3 years of experience managing staff, projects, or complex cross-functional initiatives.
- Have experience establishing data-governance standards and improving fundraising data accuracy, consistency, and usefulness.
- Demonstrate the ability to improve business processes, document standard operating procedures, and lead organizational change.
- Bring project-management skills to coordinate multiple priorities, deadlines, stakeholders, and dependencies.
- Communicate technical and operational concepts clearly and provide training and presentations.
- Exercise discretion and professional judgment when handling sensitive donor, financial, and organizational information.
Responsibilities
- Serve as the Development department's business owner and subject-matter expert for Salesforce.
- Establish CRM standards and data-governance policies, and oversee data audits, cleansing, deduplication, and enrichment.
- Partner with IT to manage Salesforce access, integrations, enhancements, testing, documentation, and implementation.
- Develop dashboards, reports, and analytical tools for Development leadership, executive leadership, and the Board.
- Standardize fundraising performance measures and reporting across revenue channels.
- Improve Development processes by creating standard operating procedures, workflows, templates, calendars, and service expectations.
- Establish prospect, portfolio, and moves-management practices and support prospect research and relationship mapping.
- Develop and deliver Salesforce onboarding, user training, documentation, and support.
- Lead change-management initiatives related to systems, processes, reporting, and performance expectations.
- Build and lead the Development Operations function, including staff or external-resource management, work planning, budgeting, and vendor oversight.
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