Trust and Safety Analyst

Remote - USContractJunior

Salary30 - 40 USD per hour

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Job Details

Experience: 1-2+ years of professional experience in Trust & Safety, content moderation, customer support, or similar role
Required Skills: Customer support

Have 1-2+ years of professional experience in Trust & Safety, content moderation, customer support, or a similar role.
Have exposure to handling disputes and/or policy violations.
Have a significant understanding of sensitive player issues, digital privacy rights, and online safety practices.
Be able to engage with players empathetically and facilitate constructive dialogue around sensitive topics while upholding safety guidelines.
Have experience with case documentation involving sensitive issues, such as child safety, or incident and case handling procedures.
Have strong analytical, written, and verbal communication skills.
Have excellent attention to detail and problem-solving skills.

Conduct manual safety case investigations and apply enforcement actions in line with established studio policy.
Review player reports, accounts, and detected violations involving harassment, discrimination, griefing, cheating, toxicity, and other inappropriate behavior.
Document case details accurately to support safety investigations and internal reporting requirements.
Compile and submit reports of illegal harms to NCMEC or law enforcement.
Respond directly to players appealing bans, sanctions, and other moderation actions.

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