Analyst, Product Support
New
J
JobgetherReal estate technology
Based in the United StatesFull-TimeEntry
SalaryAnnual base salary: $55,000–$75,000, depending on qualifications, experience, skills, geographic location, and market conditions. Potential eligibility for a discretionary performance-based bonus, subject to applicable program guidelines and approval.
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Job Details
- Experience
- 0–2 years of relevant industry experience
- Required Skills
- Microsoft SQL ServerMicrosoft OfficeCustomer support
Requirements
- Have an associate degree or an equivalent combination of education and relevant professional experience.
- Have 0–2 years of relevant industry experience, ideally in an analyst, technical support, product support, or similar entry-level position.
- Have working knowledge of Microsoft SQL Server, internet browsers, and Microsoft Office applications.
- Be able to learn new technologies quickly and apply new knowledge effectively.
- Demonstrate analytical and problem-solving abilities, including gathering information, investigating issues, and identifying solutions.
- Have customer service and communication skills for professional interaction with clients and internal stakeholders.
- Work collaboratively as part of a team and manage disagreements constructively.
- Adapt to changing priorities, competing demands, and evolving work environments.
- Follow instructions, respond positively to management guidance, and work independently when necessary.
- Show initiative, attention to detail, accuracy, and thoroughness in technical and administrative tasks.
- Understand how technical solutions support broader business objectives.
Responsibilities
- Liaise between clients and internal teams to support software implementation, delivery, and production deployment.
- Receive, validate, investigate, and route software defects and technical issues to the appropriate teams.
- Test internally developed applications for project delivery, software maintenance, and product improvements.
- Configure, set up, install, and upgrade applications according to client requirements and operational needs.
- Train client administrators, end users, and internal team members remotely and occasionally on-site.
- Demonstrate product features, enhancements, custom configurations, and issue resolutions.
- Analyze business and technical requirements and prepare specifications for findings, extensions, and enhancements.
- Create and maintain user guides, release notes, configuration materials, and other technical resources.
- Travel nationally when required, with travel expected to represent up to 15% of the role.
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