- Own a dedicated queue of Shopify brands from kickoff through go-live, providing clear next steps and proactive updates.
- Guide brands through Shopify integration, tracking, catalog, and payment configuration.
- Resolve onboarding blockers before they delay launches or become support tickets.
- Take on at least one non-Shopify onboarding each month.
- Move stalled and unresponsive brands forward and keep account notes current.
- Provide out-of-office coverage for Shopify and low-maintenance accounts.
- Resolve complex onboarding questions, using judgment beyond macros and escalating to the Manager when needed.
- Keep onboarding documentation and checklists up to date, and flag gaps, root causes, and recurring issues.
- Help newer Associates during active onboardings and share learnings with the team.
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