Tax Software QA & Support Analyst

FiledTax software

Open to candidates based anywhere in the United States outside New York, Pacific or Mountain time zones preferredFull-Time

Salary$66,000 per year + $100,020 of equity; $72,000 per year + $66,680 of equity; $78,000 per year + $33,340 of equity

Apply NowOpens the employer's application page

Job Details

Have hands-on QA or software testing experience reproducing bugs and documenting them for an engineering team.
Have customer support experience using a ticketing system such as Pylon, Zendesk, Intercom, or Freshdesk.
Have a tax background from a tax or accounting firm, a tax software company, or preparing returns.
Be familiar with at least one major tax platform, such as CCH Axcess, UltraTax, Lacerte, ProConnect, Drake, or GoSystem.
Write clear, precise tickets and customer replies.
Work methodically to identify the cause of issues.
Stay calm and patient with customers under deadline pressure and follow problems through to resolution.
Linear or Jira experience, browser developer tools, or screen recording experience is a bonus.

Reproduce customer-reported issues step by step in Filed and the tax software firms use.
Write clear, complete Linear tickets with exact steps, expected and actual results, screenshots, and sample data.
Answer customer tickets quickly and clearly in the support inbox.
Troubleshoot technical issues and find workarounds that keep firms moving.
Verify fixes before reporting them to customers and regression test after releases.
Spot patterns across tickets and flag them before they spread.

View Full Description & ApplyYou'll be redirected to the employer's site